Very happy they were able to fit my service in on short notice. Also happy that they honored a coupon I received in the mail for a discount. On other occasions they have offered me a military discount. Much appreciated. They are very good at communicating the status and timeline for completing repairs. Have worked with Rachel Higgins for years now, she is great.
Rachel was extremely responsive and helped answer my many questions/address concerns. I had a number of things that needed to be addressed and she helped me navigate the service recommendations and make a decision about how to proceed.
Rachel and Vijay were refreshingly customer focused. I was able to get same-day service by scheduling on the website, including VA state inspection (ugh).
Thank you very much all services and staff all you guys done good team work. Thanks for Vijay the manager for excellent services and all. Thanks
Rachel is excellent in every sense of the word. She’s superb in customer care, easy in demeanor, and is always smiling. Great job done.
Yesterday I brought my car to service at Sheehy Honda Alexandria, as usual Rachel take care of everything in a quick manner and time, I’m 100% satisfied... thank you!!!
Great service and car returned early. Service Advisor, Rachel, was very communicative and helpful - explained everything that would be done, progress updates and explained everything done when service was completed.
Rachel is really nice and helpful. She has great customer service skills and explained everything to me. I will definitely go back and see her.
The service is always competent, professional, courteous, and friendly. Everything that is done to my car is clearly explained and any questions I have are always answered.
I prefer not to write anything and it’s a bit presumptuous to demand it. I will comply with the amount of words required just to get thru this survey.