Very happy they were able to fit my service in on short notice. Also happy that they honored a coupon I received in the mail for a discount. On other occasions they have offered me a military discount. Much appreciated. They are very good at communicating the status and timeline for completing repairs. Have worked with Rachel Higgins for years now, she is great.
2021-04-08
Rachel was extremely responsive and helped answer my many questions/address concerns. I had a number of things that needed to be addressed and she helped me navigate the service recommendations and make a decision about how to proceed.
2021-04-07
Rachel and Vijay were refreshingly customer focused. I was able to get same-day service by scheduling on the website, including VA state inspection (ugh).
2021-04-07
Thank you very much all services and staff all you guys done good team work. Thanks for Vijay the manager for excellent services and all. Thanks
2021-04-07
Rachel is excellent in every sense of the word. She’s superb in customer care, easy in demeanor, and is always smiling. Great job done.
2021-04-06
Yesterday I brought my car to service at Sheehy Honda Alexandria, as usual Rachel take care of everything in a quick manner and time, I’m 100% satisfied... thank you!!!
2021-04-06
Great service and car returned early. Service Advisor, Rachel, was very communicative and helpful - explained everything that would be done, progress updates and explained everything done when service was completed.
2021-04-03
Rachel is really nice and helpful. She has great customer service skills and explained everything to me. I will definitely go back and see her.
2021-04-02
The service is always competent, professional, courteous, and friendly. Everything that is done to my car is clearly explained and any questions I have are always answered.
2021-04-02
I prefer not to write anything and it’s a bit presumptuous to demand it. I will comply with the amount of words required just to get thru this survey.
2021-04-01